Refund Policy

ToS effective from 1st August, 2019

Refund Policy

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the ( website (the “Service”) operated by Shadow Networks International (“us”, “we”, or “our”). Anywhere "client", "he/she", "him/her", "user" is mentioned, it is subjected to the person who is using our service. Wherever "client", "he/she", "him/her" is mentioned, it is subjected to the person using our service.

We reserve right to reject any refund at any time without informing the client prior to the request.

  • Refund can be made ONLY if a valid reason with proof/evidences are provided.
  • Refund requests are subjected to our administrator's decision. We reserve right to reject refund request anytime if we think that it is an attempt made to harm company's financial condition.
  • If an attempt is made to pay for the service and then ask for refund, in the form of a conspiracy against us, we reserve rights to ban the user and report it to proper law authority.
  • If we are unable to meet your expectations, you can open a ticket and provide proper and valid information on why you didn't like our service.
  • Refund can be issued within first seven days of payment made.
  • We would not refund payments that are subjected to automatic payments(renewal subscription) as it is the user's duty to cancel their subscription(if any) after they've withdrew their service from us.
  • Client is eligible for refund ONLY when requested.
  • In some circumstances, we may not be able to issue a full refund(partial or full with fees deducted)(depending upon the country of subscriber/client).
  • Mode of Refund

  • All refunds are subjected to be credited in client's respective account at Shadow Hosting Clientarea.
  • Monetary refund are possible only if we're unable to process your order. Or in exceptional cases.
  • Services that are not eligilble for refund.

    Client may not ask for refund FOR/When:

  • Dedicated servers.
  • Domain names.
  • Funds/Credits available in their account.
  • Setup fees.
  • Services that are suspended due to violation of terms of service.
  • Disputes/Chargebacks were open in past.
  • Payments made using cryptocurrencies.
  • Renewal payments
  • We may revise this refund policy at anytime with/or without informing client/users. It is the user's reponsibility to be updated about any changes that are made. However, we would keep a date of "last updated" on the top of the page, below the title.

    How To Ask For Refund?

    To request a refund, please open a ticket in your clientarea or email us at