Please read the below mentioned points of SLA agreement. (“SLA”, “Service Level Agreement”) carefully before using the (shadowhosting.net) website (the “Service”) operated by Shadow Networks International (“us”, “we”, or “our”). Anywhere "client", "he/she", "him/her", "user" is mentioned, it is subjected to the person who is using our service. Wherever "client", "he/she", "him/her" is mentioned, it is subjected to the person using our service.
At Shadow Hosting, we promise to provide what we write. So incase if you face any issue with our service, you can contact us and claim a service extension/compensation for the damage that has been made to your service because of our mistakes/system failures. Please read the below mentioned points carefully to avoid any confusion.
EligibilityClient may contact support department if they face downtimes/issues with our network. You can check if you're eligilble by reading below mentioned points.
We may update the agreement if we think we should. User should keep a track on this page by checking it occasionally. We keep a track on everytime we update. You can check the date on when it was updated last time.